Skip to content
Mail Order OPEN / London Store OPEN
Mail Order OPEN / London Store OPEN

Terms & Conditions

Sax.co.uk is the trading name of saxophones Ltd.  We are complete sax specialists stocking numerous accessories, the majority of which are unavailable through general music stores. If you are lucky enough to live locally then please come and visit us in London, otherwise we can provide unparalleled service by mail order.

Our Company registered address is 601, London Rd, Westlcliff-on-Sea, Essex SS0 9PE but this is our accountant's address so do not expect to find any saxophones there!

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Basket" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by credit/debit card or PayPal, and all payments are made in GBP (£ Sterling). If you are ordering from outside of the UK, your payment provider will convert the transaction to your native currency at their current rate.

Delivery Schedule

We aim to despatch all orders within 1 business day. Orders weighing under 2kg are sent via First Class post, whilst larger orders within the UK are shipped with a 24 hour courier service. Orders placed for items in stock, before 2pm Monday to Friday are shipped the same day.

International orders weighing under 2kg are shipped with a tracked Air Mail service. Larger orders are sent via DPD or UPS courier service and are usually received in around a week. Please be advised that these services can be subject to unexpected delays.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is added to all UK orders. All other orders are VAT free.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

Unless otherwise stated, all goods have a manufacturers warranty for 12 months and some for as long as 5 years! Your warranty is with the manufacturer and we will help replace your faulty item by contacting the manufacturer on your behalf. Please note damaged goods are not covered under a manufacturers warranty.

Contacting Us

Please email us at help@sax.co.uk, alternatively, you can call on 01892 662533 (International +44 1892 662533) or write to us at sax.co.uk, 1 Courtwell Business Park, Farningham Rd, Crowborough, East Sussex, UK TN6 2JD.

Privacy Policy

Sax.co.uk do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Returns Policy - Online & Telephone Sales

14 days cancellation period, starting from when the goods are received.

There is no automatic right of refund where hygiene issues are relevant such as used mouthpieces & reeds.

It is the customer's responsibility for the safe return of the goods. It is also the customer's responsibility to meet any shipping and import/export charges. This includes charges for the outbound and return shipments. If you refuse delivery of or fail to collect a shipment we have sent you, you will also be liable for the above costs incurred. 

For a full refund, goods must be returned in brand new retailable condition. Any reduction in value will be deducted from the refund. Reduced value may be due to marks, damage, wear, damaged packaging etc.

Please email help@sax.co.uk or phone 01892 662533 for an estimated return cost.
Please note that all refunds are transacted in the original Sterling (GBP £) value at your payment provider's current exchange rate.

Please click here for a downloadable returns form

Refunds will be made within 14 days of notice of cancellation, as long as the goods have been received by Sax.co
Please note that refunds for goods purchased from outside of the UK are transacted in the original Sterling value at your payment provider's current exchange rate.

Returns Policy - In-Store

14 day return period, starting from when the goods are bought.  For in-store purchases a credit note or exchange will be issued.  

There is no automatic right of exchange where hygiene issues are relevant such as used mouthpieces & reeds, unless the item is faulty.

For a full exchange or credit note, goods must be returned in brand new retailable condition. Any reduction in value will be deducted from the refund. Reduced value may be due to marks, damage, wear, damaged packaging etc.

Damaged Goods

All items are fully insured in transit through Sax.co.uk.  In the unlikely event that your goods arrive damaged. You must notify us within 28 days and all original packaging must be kept alongside your purchases.