All of our instruments are fully checked and set-up by our experienced technicians. Regardless of size or price - all saxophones go through the same process.   

Here at Sax.co.uk we know that when you buy a sax, our pro set up is absolutley essential to ensure the instrument you're purchasing is playing to it's optimum peformance. 

In addition, all new saxophones purchased from us can be returned within a year for a FREE checkover to make sure your saxophone continues to perform its best. 

Our 12-Step Checkover:

• All transit packing and corks from the manufacturer are removed.
• Thorough visual check for any imperfections in the finish, includes unlacquered saxophones.
• All pads checked for quality.
• All pad seatings checked using leak lights and traditional feeler paper methods.
• Regulation checked and adjusted.
• All key corks and felts checked, adjusted to set vent heights.
• All spring tensions checked and adjusted to create an even feel across the instrument.
• Neck fitting checked.
• Crook cork checked for cork quality and provided mouthpiece fits.
• Thorough playtest from top to bottom, including alternate fingerings.
• Case inspected for quality, instrument fit and accessories.
• Instrument cleaned and carefully repacked.

Free 1st Class Delivery on all orders over £75 to UK MAINLAND

Free Next Working day Delivery on all Saxophones to UK MAINLAND (excluding hire saxophones)

Competitive International Shipping Rates

Delivery Schedule

Orders received before 2pm are normally shipped the same day. International orders are generally received in under 7 days.

We have a massive selection of goods, although If your item is not in stock, we will back order it for you. You will always be emailed with the option to choose an alternative or cancel your order if you would rather not wait.

If you're based overseas and would like more information on shipping including customs duty, please read our Based Overseas guide located here.

Goods purchased online from www.sax.co.uk can be returned within 14 days of receipt.

If you wish to return products purchased on our website please follow the guidance below.

Goods purchased online from www.sax.co.uk can be returned within 14 days of receipt. This does not apply to products where hygiene is concerned and product seals have been broken (Reeds, mouthpieces etc). Goods purchased through our website cannot be returned to our retail store.

Please print and complete returns document found here: Return Document and include it inside your package.

1. You must obtain a receipt with tracking information from the Post Office or chosen courier service. This can be used to track the item(s) that you are returning. We cannot accept liability for returned goods that we don’t receive or for those that get damaged in transit on their return.
2. In all cases, (except where an item is faulty) the item(s) returned must be in its original and saleable condition. This includes all original packaging that must be undamaged and intact.
3. All goods will be inspected on return. Where we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.
4. Goods are your responsibility until they reach our warehouse, so please ensure you package them up well to prevent any damage or loss during shipping.
5. The initial postage and packaging charge is non refundable.

We aim process refunds 24 hours of receipt. If you do not see your original payment method credited within ten days please contact us.

Please send all returns to the following address:

SAX.CO.UK RETURNS DEPARTMENT
BROOKLANDS PARK
FARNINGHAM ROAD
CROWBOROUGH
EAST SUSSEX
TN6 2JD

If you have any difficulty or have any other queries regarding our returns policy, our customer services will be able to assist at help@sax.co.uk or 01892662533.